Establishing one "source of truth" for a 1,000+ person organization.
Global Media Operations within NBCUniversal
Graphic Design, Development, and UX Design
Lauren De Muro
As organizations grow, it can become increasingly difficult to share information, news, best practices, and resources. Global Media Operations, a technical organization within NBCUniversal with over 1,000 employees across four facilities nationwide, grew almost 100% over a four-year period, creating information pockets across the organization. To help unify this organization, I led a small team to pitch, design, produce, and launch an internal portal called "GMO Now." To build this portal, we aligned with the company-wide Microsoft 365 investment and leveraged Sharepoint as our platform.
This portal became the central internal communication hub, enabling a communication ecosystem between the monthly newsletter and other employee initiatives, including the overhauled onboarding experience (click here to view).
Listen & Define
Meet with key stakeholders and leadership teams to share "GMO Now" concept and better understand operational requirements.
Define project objectives, scope, requirements, working team roles & responsibilities, and overall execution plan.
Determine tool to support internal portal site and ongoing support model & control processes.
Roadshow & Buy-in
Present project plan to all line-of-business leadership teams to gain buy-in, feedback and organizational alignment on approach, content and strategy.
Design, Build, & Launch
Create visual moodboard to define visual direction.
Lead workshops to wireframe all page layouts and content.
Art direct all visual development.
Beta test site with future users.
Launch to organization.
Solicit and listen to feedback to iterate and constantly improve offering.
SITE & SCOPE PLANNING
Chose SharePoint as site platform to align with NBCUniversal enterprise Microsoft strategy
Presented in 7 executive staff meetings to gain leadership buy-in, feedback, and strategic alignment
Regularly updated tiles promoting key information, important resources, news or upcoming events
HOME PAGE ARCHITECTURE
Space for topical call-outs and communications
Upcoming team events, personalized by user location & department
Feature photos from recent events by location
Recent New Hires
Latest "spotlight stories"
Centralized resources & information for easy access to all employees
With dozens of industry and NBCUniversal-specific terms and acronyms, it can be hard to know what team members are saying. What is the dNOC vs the NOC? What is an MVPD? To help alleviate this uncertainty, We built a comprehensive glossary to help employees navigate the language of the business.
Information regarding tools available to all employees was siloed and inconsistent. Even more-so, employees didn't know how to gain access. We established one comprehensive page displaying all tools by category and how to gain access and licenses.
Started a "How-to" library with short video demos or documents explaining simple operational tasks from updating your email signature to leading a video conference. This, like all sections, was designed as a growing resource to answer the continuous questions of the operations teams.