EMPLOYEE ONBOARDING EXPERIENCE
Increasing employee retention by redefining the comprehensive new-hire onboarding experience.
Lauren De Muro
Business Operations Partners:
The Global Media Operations team grew rapidly over a five-year period from a few hundred employees to nearly 1,000. With this growth came an increased challenge of employee retention. By leading internal research and studying compelling industry data, it became clear to me that an onboarding program needed to developed and introduced.
While NBCUniversal has a new hire onboarding program, there was no standardized process in place to teach managers how to transition a new hire into their organization. This left the onboarding experience inconsistent, or worse, borderline non-existent.
To address this operational void, I partnered with the Business Operations team, HR leaders and Executive team to build an end-to-end onboarding process and manager training cadence.